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Frequently Asked Questions

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We are here to help.

Please browse or search our Frequently Asked Questions. Entries are continually added and revised based on feedback by users such as yourself.

If you canít find an answer to your question, you may submit it via the Contact Us Tab. A representative from the corresponding department will respond within the departmentís specified time frame. When submitting an e-mail via the Contact Us Tab, please be sure to select the appropriate category. This will ensure your inquiry is directed to the appropriate department.


How do I join?

Question: How do I join?
Answer: You may join Badpuppy by going to "" in your browser. Or Click Here to bring up our order form in a separate browser window. You may also call us directly to order (credit card orders only), by using one of our customer support phone numbers below:

Phone support hours are as follows, listed in Eastern Time or GMT -05:00:
Tuesday through Saturday, 7:00AM to 11:00PM
Sunday and Monday, 9:00AM to 5:00PM

Toll Free, USA and Canada only: 1-800-219-5650
Outside the U.S.A.: 1-321-631-9500
Los Angeles: 323-201-2134
San Francisco: 415-738-4830
London, England: 0207 993 2576

Other Related Questions:

  1. How will charges appear on my Credit Card Statement?
  2. I applied for access, but I have not received confirmation of my order and I cannot access the site. What should I do?
  3. How do I cancel my Badpuppy Membership?
  4. Can I use my cell phone number to order (be charged to my cell phone)?
  5. I would prefer not to pay online. Do you accept mail in orders?

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